Support Center

Your hub for answers, guidance, and community resources. Navigate your inquiries with ease.

You’ll find answers to commonly asked support questions and other inquiries you might have. We also invite you to visit our troubleshooting guide with answers to the top support questions or to visit our Community with step-by-step guidance and resources based on role.

How do I reset my password?

If you set up your own FG account, go to “Login” and click on the “Forgot Password?” link. Enter the login information associated with your FG account and click the “Request Password” button. You’ll be sent an email prompting you to reset your password. Once you’ve reset your password, return to the login screen to sign in. For more information, view login tips for:

As a current customer, where should I go for help?

Visit your FG Dashboard and click on the “Help” button at the bottom of the Global Navigation. From there, you’ll be able to access a range of helpful resources and The Training Services Portal. You can also reach out to your admin for support or visit the resource guides and forums in the Community.

Where do I find the FG 180 Help Button?

Visit your FG Dashboard and click on the “Help” button at the bottom of the Global Navigation. From there, you’ll be able to access a range of helpful resources and The Training Services Portal.

What do I do if I can’t access my account?

If you can’t log in to FG 180, follow this step-by-step guidance.

If you’re trying to log into a Free for Teacher account, visit this guide.

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